How to Fix Epson Error Code 0x97: A Step-by-step Guide

Epson printers are known for their quality and reliability, but like any other electronic device, they can experience problems from time to time. One common error that Epson printer users face is Error Code 0x97. This error can be frustrating and can disrupt your printing tasks. In this article, we will provide you with a step-by-step guide on how to fix Epson Error Code 0x97.

How to Fix Epson Error Code 0x97

Are you facing Epson Error Code 0x97 while using your printer? This error can be caused by various reasons, ranging from software issues to hardware problems. Don’t worry, we will discuss the steps to fix Epson Error Code 0x97 and get your printer back to work.

Possible Causes of Error Code 0x97

1. Power-related issues
2. Driver related problems
3. Paper jamming
4. Malfunctioning of the print head

Steps to Fix Epson Error Code 0x97

Power-related issues

• Check the power cord and make sure it’s connected properly to the printer and the wall outlet.
• If the power cord is damaged, replace it with a new one.
• Try resetting the printer by turning it off and unplugging it from the wall for at least 5 minutes.

Driver related problems

• Ensure that you have the latest driver for your printer installed on your computer.
• If not, go to the Epson website and download the latest driver for your printer model.
• Uninstall the current driver and reinstall the latest one.

Paper jamming

• Check the paper tray and remove any jammed paper.
• Make sure the paper is loaded correctly and is not overloading the paper tray.

Malfunctioning of the print head

• If none of the above steps resolve the issue, the print head of your printer may be damaged and needs to be replaced.

Recommended Reading: What is an Eco-Solvent Printer? A Comprehensive Guide

Solving the Mystery Behind Epson Error Code 0x97: A Comprehensive Guide

Step 1: Understanding the Error Code 0x97

Before we dive into the solutions, it’s essential to understand what the Error Code 0x97 means. This error is typically caused by a hardware issue, such as a failure of the internal memory or control board. When this error occurs, your printer may stop working or display an error message on the screen.

Step 2: Restarting the Printer

The first solution to try when encountering the Error Code 0x97 is to restart the printer. This simple step can resolve many software-related issues and can help clear any temporary glitches that may be causing the error.

To restart your Epson printer, follow these steps:

• Disconnect the printer from the power source.
• Wait for 30 seconds.
• Reconnect the printer to the power source.
• Turn the printer on and check if the Error Code 0x97 has been resolved.

Step 3: Checking the Connections

Another potential cause of the Error Code 0x97 is a loose or damaged connection between the printer and the computer. To check for this issue, follow these steps:

• Make sure the printer is turned off.
• Disconnect the printer cable from both the computer and the printer.
• Check the cable for any signs of damage, such as fraying or kinking.
• If the cable appears to be damaged, replace it with a new one.
• Reconnect the cable to both the computer and the printer.
• Turn the printer on and check if the Error Code 0x97 has been resolved.

Step 4: Updating the Printer’s Firmware

In some cases, the Error Code 0x97 can be caused by outdated or corrupted firmware. To resolve this issue, you will need to update the firmware on your Epson printer.

To update the firmware, follow these steps:

• Go to the Epson website and download the latest firmware update for your printer model.
• Follow the instructions provided to install the firmware update on your printer.
• Once the update has been installed, turn the printer on and check if the Error Code 0x97 has been resolved.

Step 5: Resetting the Printer to Factory Settings

If none of the previous solutions have resolved the Error Code 0x97, you can try resetting your Epson printer to its factory settings. This step can help resolve any software-related issues and will erase all of your printer’s custom settings.

To reset your Epson printer to its factory settings, follow these steps:

• Turn the printer off.
• Hold down the “Reset” button on the printer.
• Turn the printer on while still holding the “Reset” button.
• Release the “Reset” button when the printer starts flashing.

Step 6: Contacting Epson Support

If you have tried all of the previous steps and are still encountering the Error Code 0x97, it may be time to reach out to Epson Support for further assistance. Epson’s trained technicians will be able to diagnose and resolve any hardware-related issues that may be causing the error.

Prevention Tips

1. Always use high-quality paper to avoid paper jams.
2. Keep your printer and its components clean to avoid malfunctions.
3. Regularly check for software and driver updates to ensure that your printer is running optimally.

By following these steps, you should be able to resolve Epson Error Code 0x97 and get your printer up and running again. If you are unable to fix the error, you may need to seek assistance from a professional.

Conclusion

The Error Code 0x97 on an Epson printer can be a frustrating experience, but it can usually be resolved by following the steps outlined in this article. From restarting the printer to updating the firmware, there are several simple solutions that you can try like power-related issues, driver problems, paper jams, and malfunctioning print heads. If the Error Code 0x97 persists after trying these steps, you can reach out to Epson Support for further assistance. By following these steps, you can get your Epson printer up and running again in no time.

Frequently Asked Questions (FAQs)